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ABS Service Level Agreement Manager
(SLAM) was launched in 2006 at the World Air Cargo event in Dubai.
As both airlines and agents demand more aggressive service levels
with handling agents and link these service levels to payments or
fines, then real time monitoring of SLAs becomes a 'must have' for
those cargo handling agents with multiple contracts. SLAM provides
a highly flexible but very cost-effective solution that not only acts
as a management tool but can also be the perfect marketing USP for
those GHA's that use it.
The SLAM system allows the GHA to set up their own SLAs with warning,
critical and failure targets using traffic light colours to emphasise
how close the event is to breaking the SLA. Linked to email and SMS
messages, management can be forewarned of approaching problems and
take corrective action beforehand. |
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SLAM screen example illustrating
the different targets status for different service level agreements. |
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